First and foremost your 100% satisfaction and happiness is our main goal. If we do not meet or exceed your expectations please let us know. Below you will find some helpful info to our most asked questions. If you can't find what you are looking for or still have a concern please feel free to email us at firstname.lastname@example.org and we'll be more than happy to help you out.
What is your exchange and return policy? Because our apparel is custom made to order we do not offer returns or refunds. Exchange only. Items must be in original condition and smoke free. Please contact us within 7 days of receiving you order to get the exchange process started. Once your exchange has been approved we must receive your returns within 10 days from date of approval. Customers are responsible for shipping costs. Apparel is available for one exchange so long as it is in brand new original condition, has not been worn or washed, and is free from environmental contaminants such as cigarette smoke, dirt, etc. Shipping is non-refundable. Monogramed and personalized items can not be exchanged. No exchanges on sale items. (20% off, 30% off, etc.)
How will I know you all have received my order? As soon as your order is received an automatic confirmation email will be sent. Please check your spam folders if you do not receive an order confirmation.
Can I cancel my order? If you see a mistake on your order email email@example.com immediately. If we have not produced your order, we will be happy to cancel or make changes.
How long will it take to get my order? Normal production is 3-5 business days for most items however rhinestone orders may take a little longer. This does not include shipping. We appreciate your patience.
Do you offer rush production? No.
How will I know when my order ships? As soon as your order is packed and shipped you will receive an automatic shipping confirmation email with a link to track your order. Please check your spam folder before emailing or calling.
Do you ship overnight? No.
I received a confirmation email but the tracking isn't working? Please allow 24 to 48 hours after you receive your confirmation email for the tracking to register. The confirmation email assures your order has been packed to ship at our facility, once we turn over your package to the USPS we do not have any control over the tracking. We realize this can be frustrating, but just hold on, the wait is almost over.
I have a tracking # but I have not received my package? If your order has shipped and the postal service shows your package was delivered to your shipping address but you cannot locate it, contact your local carrier/post office or USPS/UPS. Once we ship and the shipping carrier confirms delivery, it's truly out of our hands. We are happy to provide you with any information you might need to file your claim with the carrier that confirmed delivery of your order.
I have a custom request, what do I do? We aim to be super accommodating, so if you don’t see the size or specifics you are looking for in our shop just send us an email to firstname.lastname@example.org with your request and we’ll see what we can do.
How long will it take to receive something I won for free from one of your giveaways? We love to doing giveaways. If we could give away everything in our shop for free, we totally would. But because we do tons of giveaways it can take anywhere up to 1-2 months to receive your items. Some ship within a couple days, and some take a lot longer, we work giveaways into our every day production so it really depends on our workflow. We are so grateful for your patience.
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